Terms and Conditions
1 The Northern Light Cruising Company Ltd gives notice that all arrangements made by us are on the condition that we shall not be liable for any death, injury or damage, loss, delay or irregularity which may be caused by persons or conditions outwith our control. We accept no responsibility for any losses or additional expense due to delays in changes in air, road, rail, sea or other services, strikes, war, weather or other causes.
2 Your cruise is not booked until the completed Booking Form and a deposit of 25% of the fee has been received. Provisional bookings by phone, fax or e-mail will be held for 10 days pending receipt of the Booking Form and deposit. Every person making a booking on behalf of a passenger or group of passengers warrants and confirms that he/she has the authority of that passenger and that each such passenger agrees to be bound by our Terms & Conditions. All cheques to be made out to “The Northern Light Cruising Co Ltd”. We reserve the right to alter prices in accordance with any major changes in cost which may occur between the time of the booking and the time of departure.
3 Passengers signing the Booking Form are declaring that they, and all persons on whose behalf they are booking, are in good health and are fit, mobile and agile. If you have any doubts about your ability to join the cruise, please call us to discuss. Any illness arising between booking the holiday and actual departure must be declared. The skipper may refuse to carry any passenger or luggage on any charter for any cause relating to the safety of the vessel or any property or other persons on board. In such circumstances the passenger shall not be entitled to any compensation or payment whatsoever except we shall refund to the passenger any fare paid to us in respect of that charter unless a serious health concern has not been declared beforehand.
4 The Northern Light Cruising Co Ltd complies with Statutory Instrument 1992 No. 3288 “The Package Travel, Package Holidays and Package Tour Regulations 1992” in that we hold in a Clients or Trust Account all monies paid to us by passengers booking with us.
5 If owing to circumstances beyond our control, we cannot provide the vessel/charter booked or a suitable alternative, The Northern Light Cruising Co Ltd will refund all money paid, in full, and the passenger shall have no further claim against us. Scheduled charters may also be cancelled up to four weeks in advance of the departure date if insufficient bookings have been made.
6 The Charterer, whether an individual or booking the whole vessel, is responsible for the whole of the fee he/she has undertaken to pay and must pay the balance at least 28 days before the start of the charter period. If for any reason, the Charterer cancels the booking, he/she remains responsible for the whole of the fee. It may be possible for you to transfer your booking to another individual with our prior agreement. Otherwise we will make every effort to resell your berth(s) and if able to do so will refund the deposit and any other money paid minus any administration cost and any other expenses incurred. Holiday cancellation insurance is available from several companies, and in view of the above, we recommend you consider this.
7 All vessels, whether owned by The Northern Light Cruising Co Ltd, or by others on whose behalf the company act as agents, carry full Marine Insurance policies for £10,000,000 intended for bodily injury or accident to passengers on board. Our insurance does not cover passengers who are away from the vessel or its tender whilst engaged in watersport or other activities. We do not accept responsibility for loss of or damage to passengers’ gear, property or valuables whilst onboard or in transit, so please check your own household insurance cover.
8 No unaccompanied children under the age of 16 can be carried. No children under the age of 12 shall be carried unless part of a whole boat charter and then they are the responsibility of their parents/guardians at all times. No animals to be carried unless with permission.
9 No drugs, other unlawful goods or pornographic materials are permitted on board the vessel and the passenger(s) shall free and release The Northern Light Cruising Co Ltd from any liabilities or responsibility arising out of any breach of this condition.
10 In the unlikely event that you have a complaint please report it to us as soon as possible so that we may deal with it promptly and, hopefully, to your satisfaction.
11 We, or a skipper employed by The Northern Light Cruising Co Ltd, reserve the right to vary the charter in any way we consider preferable due to adverse weather or any other conditions. Ultimate decisions regarding the safety of the vessel, its tender and those on board rest with the skipper.
12 Any legal action or proceedings arising out of or connected with this contract shall be governed by the Laws of Scotland.
DID YOU KNOW?
Our primary vessel Hjalmar Bjørge is a 23m ex-Norwegian ice-class rescue vessel was purchased by us in 2002.